All orders at The Mermaid's Purse are processed and dispatched within 2 business days of ordering being placed, unless otherwise stated (i.e. holidays, Christmas, etc...).
In the unlikely event of a delay we will contact you as soon as possible via email!
All orders are sent with An Post standard, if you would prefer Registered post or Express please contact us at firstname.lastname@example.org
Our shipping rates:
Shipping is FREE for all orders to Ireland and the U.K. over 30€, for all the other orders our shipping rates are as follows:
- to Ireland and Northern Ireland: 2€ per order;
- to the U.K.: 3€ per order;
- to the rest of the World: 5€ for up to 50€, 9€ for larger orders.
We're happy to discuss any other shipping option with our customers, so please get in touch!
If placing an order from outside the EU, please remember that you may incur in extra custom tax charges.
At The Mermaid's Purse, we care about the environment: all our mailing bags are made from 100% post-consumer recycled plastic and 100% biodegradable (... not compostable, but we're working on it!), and the tissue paper we use to wrap your purchases is made from 100% recycled paper. And it's compostable!
We decided to not include paper invoices with our orders, but if you need one just let us know at email@example.com and we will print it on Evercopy 100% recycled paper.
RETURNS & EXCHANGE POLICY
Not happy with the items you received? We will replace or refund items if they are defective or damaged, please contact us at , we will cover the cost of shipping! The item must be returned within 14 days and in its original packaging and unworn.
If the reason for returning is other than a damaged or defective item, we're happy to take it back and give you a refund, but in this case the cost of the shipping is not refundable. The item must be returned within 14 days and in its original packaging and unworn.
All refunds will be processed on receipt of the returned item and refunds will be made via original method of payment. Please also retain proof of postage when returning items until we confirm that the item has made it back to us!